Help Center

ACHEDAWAY is a handheld percussion and vibration massage device increase your body's performance.

ACHEDAWAY is a deep & powerful handheld massager you can do at Home, the Gym or even the Office. Whether you’re a sport enthusiast, athlete, personal trainer, fitness enthusiast and so on.

ACHEDAWAY helps with the following:

• Relax muscles & increase circulation

• Fast recovery & muscle repair

• Fascia release easy & efficient
  

• Activate muscles before sport

• Improve lactic acid clearance
  

• Relief Muscle pains

• Stimulate muscle growth
  

You can purchase a ACHEDAWAY directly through our ACHEDAWAY website or through one of our authorized distributors. 

Yes we ship worldwide such as North America, Europe , Asia, South America.

We proudly offer FREE worldwide shipping via DHL, UPS and FEDEX! Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 3 to 5 business days. Please consider any holidays that might impact delivery times.

When your order is shipped, you’ll receive email notifications with tracking and delivery updates. Reach out to INFO@ACHEDAWAY.COM if you have any questions about your order.

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, Please contact us immediately at INFO@ACHEDAWAY.COM if you believe you have provided an incorrect shipping address.

Please reach out to our Customer Service Team at INFO@ACHEDAWAY.COM. We will do our best to cancel your order before it is processed and shipped. If the item has already been shipped, we will work with you to ensure it is returned.

We want you to love your Achedaway as much as we do. If there is any reason you are not satisfied with yourAchedaway, you have 30 days to return it with a money-back guarantee, no questions asked.

1. Returns are accepted within the first 30 days from the date of purchase. If you are within your first 30 days, please reach out to our Customer Support Team via email at info@achedaway.com.

2. Once we receive your email, Our customer support team will send you address for return. We do not cover the shipping cost for the returned device. We advise that you hold onto your tracking information as we are not responsible for lost packages by the carrier.

3. Once we receive the return device to our warehouse, it will take approximately 2 business day to process a refund.

4. Once we issue the refund, it can take 5-7 business days for it to reflect in your original method of payment.

If you have any questions at all regarding our Returns Policy please reach out directly to us at info@achedaway.com and one of our customer support specialists will help within 1 business day.

If you purchased the ACHEDAWAY directly at www.Acehdaway.com, your warranty will have automatically registered.

Achdaway products are manufactured with high-quality parts designed to last. If any malfunctions occur, your limited warranty covers:

• ACHEDAWAY Device & Motor - 2 years

• ACHEDAWAY Lithium-ion batteries - 6 months

•ACHEDAWAY Massage Attachments - 90 days (You can order new massage attachment at ( www.achedaway.com ).

If the product fails due to defects in materials or design process within one year, the company will repair or replace parts or replace new products for free, except in the following cases:

1.Improper human use or damage to the equipment caused by transportation.

2.Unauthorized disassembly and repair of this equipment.

3.Failure to follow the instructions.

4.The product is damaged due to the abnormal storage or maintenance environment of the customer.

5.If the proof of purchase date is not provided, the company will have the right to refuse the warranty.